Return Policy
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, THE COSTS ARE TO BE PAID BY THE CUSTOMER.
Returns:
Is it possible to return my order?
Yes, it is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within a period of
30 days from the date of receipt.
In this case, the order must meet the following conditions
The order still contains all the appropriate parts and components and the packaging is exactly as the product arrived.
the product has been returned exactly as it arrived.
the product has been handled in a normal manner, excluding breakage due to careless handling.
Products for which hygiene is important have been thoroughly cleaned before starting the return process.
the process is initiated.
the product has turned out to be defective immediately upon receipt.
We are entitled to charge the customer for the shipping costs.
The return will be processed within 7 working days and, if the conditions are met, the return will be processed within this period.
The return will be officially confirmed within this period.
*We reserve the right to refuse returned goods if we suspect that they have been used or damaged through no fault of our own.
or have been damaged through no fault of our own.
How can I return my order?
If your order fulfils the above conditions, you should proceed as follows to
initiate the return procedure.
Send an email to: servicio.martinezmadrid@gmail.com
Please ensure that the email contains the following information
Order number
Reason for the return request
Photo of the product in case of breakage
Customer's first and last name
Customer's address
We will then contact you and provide you with the return address.
Never send the return to the sender, but we will provide you with the correct address after you have requested it.
We will provide you with the correct address after you have requested it from us. You are responsible for the cost of returning the goods.
goods.
The consumer has the right of withdrawal under the following provision if he/she is a
Consumer is a natural person who enters into a legal transaction for purposes not
not primarily related to his commercial or professional activity:
RIGHT OF WITHDRAWAL
Right of cancellation
The withdrawal period is 14 days from the day on which the customer or a third party designated by the customer, other than the carrier, received or took delivery of the last goods.
Since we work with a fully automated system, orders are processed immediately after shipment.
Therefore, we cannot interrupt the shipping process until delivery, so no refund can be made after receipt of the goods.
To exercise your right of withdrawal, you must inform us (Grazia Milano) of your decision to withdraw from the contract in a clear statement (e.g. by e-mail). The withdrawal shall be deemed to have been made when we have received the goods. The cost of returning the goods shall be borne by the purchaser.
Proof of transport
As our goods are shipped from Asia, longer transport times may occur over which we have no control.
If the goods are already on their way, it is not possible to cancel the order. Cancellation is possible within 5 hours after the order has been dispatched. If this time limit is exceeded, it is no longer possible to cancel the order. Please wait until you receive the goods and send them back to us.
You can, of course, inform us of your cancellation in advance.
In order to make the return as quick as possible, we kindly ask you to send us a shipping confirmation.
confirmation.
Consequences of cancellation:
If you cancel this contract, we shall reimburse to you all payments that we have received from you, with the exception of the delivery costs (except for additional costs arising from)
(except for any additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us)
(except for the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract and receipt of the goods.
For this reimbursement, we will use the same means of payment that you used for the original transaction. Unless expressly agreed otherwise with you, you will not be charged for this refund.
In the event that a different size, colour or model is sent, the customer will be charged an individual contribution to cover the transport and processing costs. This contribution is calculated individually each time and therefore varies.
** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.